Returns & Refunds

Thank you for shopping at Cart Club (“we,” “us,” or “our”). This Return and Refund Policy outlines the terms and conditions for returning products purchased from the Cart Club website (the “www.cart-club.com”). By making a purchase and accepting this policy, you agree to be bound by the terms and conditions outlined below.

Eligibility

To be eligible for a return and refund under this policy, the following conditions must be met:

  • 1.1. The request for a return and refund must be made within 10 days of the date of delivery.
  • 1.2. The product must be unused, undamaged, and in its original packaging.
  • 1.3. The product must be in the same condition as when it was received.
  • 1.4. The product must not be a final sale item, as indicated on the product description page.

Return Process

To initiate a return and refund, please follow these steps:

  • 2.1. Contact our customer service team within 10 days of delivery to request a return authorization. You can reach us at +1 123-456-7890 or [email protected].
  • 2.2. Provide the order number, product details, and reason for the return.
  • 2.3. Our customer service team will review your request and provide you with a return authorization number (RMA) if your return is eligible.
  • 2.4. Pack the product securely in its original packaging, including all accessories and documentation.
  • 2.5. Clearly write the return authorization number (RMA) on the outside of the package.
  • 2.6. Ship the product back to us at our below return address using a traceable shipping method at your expense. We recommend using a shipping service that provides insurance and tracking for the return shipment.
  • 2.7. Once we receive the returned product and verify its eligibility, we will process your refund.

Return Address:
Cart Club
123 Example Street, Cityville, CA 12345

Refund Process

  • 3.1. Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria.
  • 3.2. If the returned product is deemed eligible, we will process the refund within 2 business days from the date of receipt.
  • 3.3. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon in writing.
  • 3.4. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or credit card provider.

Non-Refundable Items and Exceptions

4.1. The following items are non-refundable and cannot be returned:

  • Perishable goods, such as food or flowers
  • Intimate or sanitary goods, such as underwear or personal care items
  • Gift cards or vouchers
  • Customized or personalized products
  • Final sale items, as indicated on the product description page

4.2. We reserve the right to refuse a return and refund if the returned product does not meet the eligibility criteria or falls under the non-refundable items mentioned above.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, as applicable.

Shipping Costs

  • 6.1. Unless the return is due to our error or a defective product, the original shipping costs are non-refundable.
  • 6.2. You are responsible for the shipping costs associated with returning the product unless otherwise agreed upon in writing.

Changes to the Policy

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of revised policies constitutes your acceptance of the changes.